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We are committed to safeguarding the privacy of our website visitors. This policy sets out how we will treat the personally identifiable information (“Personal Information”) you entrust to us and how we will manage this Personal Information.
We use your Personal Information to fulfil your orders with us, to enhance your online experience, and to enable us to have a better understanding of our Users in general.
In some cases where we ask for your Personal Information, we do so in order for us to fulfil your request (e.g. needing your email address to send you a newsletter to which you have signed up). If you do not provide that Personal Information, we will not be able to process your request or order.
We may collect, store and use the following kinds of Personal Information:
A Cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We use Session Cookies on the website. Session Cookies will be deleted from your computer when you close your browser. We will use the Session Cookies to keep track of you whilst you navigate the website; keep track of items in your shopping basket; prevent fraud and increase website security.
Most browsers allow you to reject all Cookies, whilst some browsers allow you to reject just third-party Cookies. For example, in Internet Explorer you can refuse all Cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all Cookies” using the sliding selector. Blocking all Cookies will, however, have a negative impact upon the usability of many websites, including this one.
We use your Personal Information as follows:
To fulfil a contract with you or take steps at your request before this:
As required by us to conduct our business and pursue our legitimate interests, in particular:
For purposes which are required by law:
Sharing your personal information in order to comply with legal obligations to which we are subject.
Where you submit Personal Information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us. We will not without your express consent provide your Personal Information to any third parties for the purpose of direct marketing.
Information which you provide may be transferred to countries which do not have data protection laws equivalent to those in force in the European Economic Area.
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your Personal Information.
We will store all the Personal Information you provide on our secure password and firewall- protected servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).
Where your consent is required for us to process your Personal Information, we will ask for your consent at the point at which you provide it. You have the right to withdraw that consent at any time. You can also update your Personal Information at any time. If you wish to do either, contact us at firstname.lastname@example.org.
We will only keep records of your Personal Information for as long as is reasonably necessary for the purposes for which we have collected it, and in order to comply with any statutory or regulatory obligations in relation to retention of records. We respect requests to stop processing your Personal Information for marketing purposes. This includes keeping a record of your request indefinitely so that we can respect your request in future.
You have the right to request access to and rectification or erasure of Personal Information, the right to restrict processing of your Personal Information, and the right to object to processing of your Personal Information. You have the right to object to your Personal Information being processed on the grounds of our legitimate interests. You have the right to object to us sending you direct marketing and profiling you for the purposes of direct marketing.
You have the right to lodge a complaint regarding our processing of your Personal Information with a data protection supervisory authority in a country where you live, work, or where you believe a breach may have occurred. In the United Kingdom, that is the Information Commissioner’s Office (www.ico.org.uk).
The website may contain links to other websites. We are not responsible for the privacy policies or practices of third-party websites.
The data controller responsible in respect of the information collected on this website is Pets’ Kitchen Ltd.
Our data protection registration number is ZA082212
Contact Vet's Kitchen:
t. 01793 887555