FREE DELIVERY on orders over £50
01793 887 555
FREE DELIVERY on orders over £50

01793 887555

Have a dog over 7 years old? - They qualify for FREE membership to our Senior Dog Club


We are committed to safeguarding the privacy of our website visitors. This policy sets out how we will treat the personally identifiable information (“Personal Information”) you entrust to us and how we will manage this Personal Information.

Our website uses Cookies. Cookies help us enhance the usability and performance of the site and your experience when using it. By using our website and agreeing to this policy, you consent to our use of Cookies in accordance with the terms of this Policy.

We use your Personal Information to fulfil your orders with us, to enhance your online experience, and to enable us to have a better understanding of our Users in general.

In some cases where we ask for your Personal Information, we do so in order for us to fulfil your request (e.g. needing your email address to send you a newsletter to which you have signed up). If you do not provide that Personal Information, we will not be able to process your request or order.


We may collect, store and use the following kinds of Personal Information:

  1. Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation).
  2. Information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services (this may include your name, email address, shipping and billing addresses, and payment information).
  3. Information that you provide to us for the purpose of registering with us (including your personal address details).
  4. Information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters.
  5. Any other information that you choose to send to us.


A Cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We use Session Cookies on the website. Session Cookies will be deleted from your computer when you close your browser. We will use the Session Cookies to keep track of you whilst you navigate the website; keep track of items in your shopping basket; prevent fraud and increase website security.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of Cookies, which are stored on Users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's Privacy Policy is available at:  Our advertisers/payment services providers may also send you Cookies.

Most browsers allow you to reject all Cookies, whilst some browsers allow you to reject just third-party Cookies. For example, in Internet Explorer you can refuse all Cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all Cookies” using the sliding selector. Blocking all Cookies will, however, have a negative impact upon the usability of many websites, including this one.


We use your Personal Information as follows:

To fulfil a contract with you or take steps at your request before this:

  • Fulfilling your orders
  • Providing information and technical support if you ask for this
  • Contacting you with information about changes to our services

As required by us to conduct our business and pursue our legitimate interests, in particular:

  • Providing dynamic content within our website, depending on how you use it
  • Letting you know about our products and services by post, email, and phone in accordance with your marketing preferences and law relating to direct marketing
  • Providing targeted advertising for our other products and services that we think may be of interest to you, based on how you use our websites, products and services
  • Analyzing how you use our website so we can improve our levels of service and develop future products and services, including through the use of surveys
  • Ensuring the security of our websites and information technology systems and protecting our rights.


  • If we need your consent in order to send marketing for our products and services (or those of third parties) to you
  • To place cookies on your device(s) and use similar technologies as described above.

For purposes which are required by law:

Sharing your personal information in order to comply with legal obligations to which we are subject.

Where you submit Personal Information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us. We will not without your express consent provide your Personal Information to any third parties for the purpose of direct marketing.


We may disclose your Personal Information to any of our employees, officers, agents, suppliers or subcontractors (including our as IT hosting providers and payment service providers) insofar as reasonably necessary for the purposes as set out in this Privacy Policy. In addition, we may disclose your Personal Information:

  1. To the extent that we are required to do so by law.
  2. In connection with any legal proceedings or prospective legal proceedings.
  3. To establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
  4. To the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling.
  5. To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that Personal Information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
  6. Except as provided in this Privacy Policy, we will not provide your information to third parties.


Information that we collect may be stored and processed in and transferred between any of the countries in which we operate to enable us to use the information in accordance with this Privacy Policy.

Information which you provide may be transferred to countries which do not have data protection laws equivalent to those in force in the European Economic Area.


We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your Personal Information.

We will store all the Personal Information you provide on our secure password and firewall- protected servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).


We may update this Privacy Policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.


Where your consent is required for us to process your Personal Information, we will ask for your consent at the point at which you provide it.  You have the right to withdraw that consent at any time. You can also update your Personal Information at any time. If you wish to do either, contact us at

We will only keep records of your Personal Information for as long as is reasonably necessary for the purposes for which we have collected it, and in order to comply with any statutory or regulatory obligations in relation to retention of records. We respect requests to stop processing your Personal Information for marketing purposes. This includes keeping a record of your request indefinitely so that we can respect your request in future.

You have the right to request access to and rectification or erasure of Personal Information, the right to restrict processing of your Personal Information, and the right to object to processing of your Personal Information. You have the right to object to your Personal Information being processed on the grounds of our legitimate interests. You have the right to object to us sending you direct marketing and profiling you for the purposes of direct marketing.

You have the right to lodge a complaint regarding our processing of your Personal Information with a data protection supervisory authority in a country where you live, work, or where you believe a breach may have occurred.  In the United Kingdom, that is the Information Commissioner’s Office (


The website may contain links to other websites. We are not responsible for the privacy policies or practices of third-party websites.


If you have any questions about this Privacy Policy or our treatment of your Personal Information, please write to us by email to or by post to Pets’ Kitchen Ltd, Unit 3, Callenders Industrial Estate, Paddington Drive, Swindon, SN5 7YW.


The data controller responsible in respect of the information collected on this website is Pets’ Kitchen Ltd.

Our data protection registration number is ZA082212

Contact Vet's Kitchen:
t. 01793 887555