SHIPPING (DISPATCH & DELIVERY TIMES)

CHRISTMAS DELIVERY INFORMATION

The Vets Kitchen elves will be taking a well-earned break over the festive season; while we’ll still be taking orders, please note that there will be no deliveries between 22nd December and 2nd January.

We also want to remind you that Christmas is a busy time for all couriers, so there may be delivery delays. While we’ll do everything we can to ensure your orders arrive in time, we can’t guarantee delivery times or days during this busy period.

In the unlikely event that an order goes missing in transit, we’ll make sure to resend it after 2nd January.

Thank you for your understanding, and we wish you a Merry Christmas and a Happy New Year! 🎄✨

MAINLAND UK DELIVERIES (EXCLUSIONS APPLY*)

Delivery is free on orders over £50
Order value between £35-£49.99 = Delivery is £1.99
Order value £34.99 and under = Delivery change is £5.99
For online orders, the minimum order value is £10, while the maximum order value is £250.
The expected delivery time is typically around 4-5 working days for UK mainland addresses. However, please be aware that delivery times may vary depending on the availability of the products.
Promotions can be very popular and therefore delivery times during promotional periods may be slightly longer than usual.
Our products are shipped by courier. You can provide special delivery instructions by filling out the comments section on your order form.
Office opening hours – 9am – 5pm Monday to Thursday, 9am – 4pm Friday.
Please call us on: 01254 54545 if you wish to discuss other delivery options.

*ADDITIONAL DELIVERY CHARGES

There are additional charges for deliveries in the areas detailed below.
For orders over £49.99 in value only the ‘additional’ amount is payable.
For orders under £49.99 in value the standard charge plus the ‘additional’ is payable.

ZONE C

£9.99 ADDITIONAL CHARGE
AB31 – AB38, AB40 – AB56, IV1 – IV28, IV30 – IV32, IV36 & IV40, IV52 – IV54, IV63, KW1 – KW14, PA21 – PA38, PH4 – PH41, PH49, PH50

ZONE D

£9.99 ADDITIONAL CHARGE
HS, IV41 – IV49, IV51, IV55 & IV56, KA27 & KA28, KW15 – KW17, PA20, PA41 – PA49, PA60 – PA78, PH42 – PH44, ZE

NORTHERN IRELAND

£9.99 ADDITIONAL CHARGE
All BT postcodes

CHANNEL ISLANDS, ISLE OF MAN, SCILLY ISLES

£9.99 ADDITIONAL CHARGE & 48HR SERVICE

REPUBLIC OF IRELAND

Shipping not available at this time.

For orders outside of the United Kingdom please contact us on 01254 54545

RETURNS POLICY

Here at Vet’s Kitchen we want you to be delighted every time you shop with us. If for whatever reason you are unhappy with your delivery, then please contact us on 01254 54545 and we will be happy to help. This returns policy does not affect your statutory rights. Any refunds will be made within 30 days from notification to us, and in accordance with our Terms and Conditions.

DAMAGED OR INCORRECT ORDERS

Free returns are available for damaged or incorrectly shipped items.

If any item of your order is damaged or not the item ordered, we will replace the item, providing the original product is returned to us within 14 days of delivery. This does not affect your statutory rights.

EXCHANGES

If you’d like to exchange a product, please return your order in its original condition, along with a note explaining the reason for return and your request for the new product you would like exchanged. Your card will be charged/refunded any difference in cost.

RETURNS

If upon receiving your order you are dissatisfied for any reason whatsoever, and would like to return it and cancel your order, please send the product back in its original condition, and we will reimburse you for the full value of your order, less postage costs. Please ensure that the item is returned to us within 14 days of the date the item is delivered to you.

Should any item be returned back to us in a condition which we deem has been used/unfit for purpose, we will be unable to accept your request to cancel unless the item arrives damaged or it is proved to be faulty by our Returns department.

CANCELLING ORDERS

You should be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing (£4.98), banking charges and the administration and labour incurred).

You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent, and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.

PLEASE SEND RETURN ITEMS TO:

Vet’s Kitchen®

Brentwood House,

Lower Philips Road,

Whitebirk Industrial Estate,

Blackburn

BB1 5UD

Please ensure that the item/items are returned to us in an unused condition – unless faulty or damaged – within 14 days of the date the item is delivered to you. For your protection we recommend that you use a recorded delivery service.

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