FREE Delivery on orders over £35
FREE Delivery on orders over £35

01793 887 555


Registration and account management

  • You must have an account set up with us in order to subscribe.
  • You must be 18 years of age or over on the date of registering.
  • You will be asked to set up a password for your account. It is your responsibility to choose a secure password and keep it safe.  You are responsible for all transactions made on your account.
  • You must provide an email address to subscribe.
  • It is your responsibility to ensure that all account information is accurate and complete:
    • We will only make deliveries to the registered address
    • If, for whatever reason, we are unable to take payment we will not process your order.
  • Any changes to orders should be done no later than 2 working days prior to the next scheduled order.
  • You must contact us immediately if you think the security on you account is compromised.
  • All personal and payment details are governed by our Privacy Policy


Accessing your account

  • You can access your subscription account by logging in at


Orders and subscription

  • You must have an account with us to use our subscription service.
  • We are only able to accept payment via credit or debit cards for our Subscribe & Save More plan.
  • Payment details must be kept up to date – if we can’t take payment, we will be unable to process your order.
  • When you opt to subscribe and select a delivery date you will be automatically subscribed on an on-going basis.
  • You will be charged for orders on the day the order is generated.
  • Orders cannot be cancelled after they are dispatched.
  • You can choose to change or cancel your subscription at any time, changes should be done no later than 2 working days prior to the next scheduled order.
  • Details of your next and past orders can be viewed when you are logged onto your account.
  • Delivery is free to Mainland UK addresses for orders over £35, orders under £35 will be charged as per our standard postage rates. For delivery details outside of Mainland UK please see:


Deliveries and returns

  • When you are scheduling your first order you will be asked to select an order date and frequency.
  • Future orders will be processed to this schedule.
  • You will be able to see details of your past and future orders if you log onto your account.
  • Delivery times may vary and sometimes circumstances beyond our control may prevent us from delivering. If your order date falls on a Bank Holiday or a weekend, we will process your order on the first working day after this date.
  • We will not be held responsible for any delays outside of our control.

For more delivery information please see:

For information on returns please see:

We want you to be delighted with the products and service you get from Vet’s Kitchen®, if for whatever reason, you are dissatisfied please call us on: 0845 303 8643 or email at: and one of the team will be happy to help.



  • You can cancel your subscription at any time up to 2 working days before your next scheduled order.
  • To cancel go into you account and select “cancel subscription” and confirm.
  • If you cancel after your products have already been processed and dispatched, you will be charged.


Termination or refusal by us

  • We reserve the right to refuse or cancel subscription orders at our sole discretion.
  • If we do this, you will only be charged for orders that have been shipped to you


Introductory Offers

  • Occasionally we may offer introductory incentives for our subscriptions.
  • Previously registered subscribers are not eligible for these offers unless expressly stated.
  • Previously registered subscribers are individuals or households that have previously subscribed to the Vet’s Kitchen® Subscription service.


Refer a Friend

  • From time to time we may run a “Refer a Friend” Promotion which allows current subscribers to share special discounts for friends they think might like to try Vet’s Kitchen®.
  • By sharing the code with a “Friend” you accept that the “Friend” will be able to see your name and your pet’s name.
  • We define a “Friend” as someone who has never used the Vet’s Kitchen® Subscription Service before.
  • We reserve the right to remove or prevent use of any voucher codes that we believe are being misused or distributed unfairly.
  • When sharing any promotional codes, you understand that you are not acting on behalf of the company and must not mislead people into believing this is the case.